310-651-9977

customerservice@100essentials.com

Premium design items at factory prices. 100% Satisfaction Guaranteed.

Shipping and Returns

Shipping and Returns

Our goal is to deliver your purchase in the quickest and most economical way possible. We review each order individually, factoring in destination, weight and size of items. We are currently only delivering to the 48 contiguous US states. If you have any questions or comments please contact our Customerservice@100essentials.com. 

30 Days of Free Return Policy, excepted for custom order.

1. SHIPPING

We carefully inspect each item prior to shipment, and also require your inspection upon delivery. Should you discover a defect in your furniture, however, please contact our customer service at 310-651-9977 immediately. Furniture that is refused because it does not fit through an entryway will be not refundable. 

Shipping and handling charges are based on the following:

• The weight, size and dimensions of your items.
• Your "shipping preferences" - UPS, FEDEX, LTL Carriers

For large items, we will use LTL carriers to deliver your order. Some shippers may need to call to schedule an appointment for your delivery and this may be noted within the description of the BOL. Items that qualify for more than delivery to the door require an appointment.  if you need a "White Glove" delivery you must contact us 5 days prior to shipping or write your request on your purchase order. If you need more information’s contact our customer service.

Here are some general guidelines to consider when placing an order:
• Items under 150 pounds are delivered to the door.
• Items over 150 pounds are delivered by  LTL carrier and be left at the door.

For tracking deliveries. Once your order will be ready to ship we will send you by email your tracking number. Please note: All shipping charges include handling, order processing, item selection, packaging and transportation of items.

Standard Delivery Details

Accessories and small furniture items are shipped via Standard Delivery.

Shipping Method
In-Stock Items Shipping to Standard Address.
Standard Delivery; 3-5 business days (Mon - Fri)

In-stock Items Shipping to a PO Box Address*
Standard Delivery: Not available
2-Day Express: Not available
Next Day Air: Not available

In-stock Items Shipping to an FPO or APO Address
Standard Delivery: Not available 
2-Day Express : Not available
Next Day Air: Not available

What “Standard Shipping” Means

Standard Shipping is the default setting in Checkout and means that your package will be in transit for 3-5 business days after it is shipped from one of our facilities. The main factor that affects this transit range is your proximity from the shipping facility.

Shipping & Delivery Estimates

ITEMS ALREADY IN STOCK - We do our best to accurately estimate when your items will be delivered. Estimated delivery dates are generally a range of dates based on several factors, including:
• Your destination address
• Product Availability: If an item is listed as “In Stock”, it will be ready for shipment within 3-5 days.

ON DEMAND PRODUCT

We want to offer Quality and custom product at the best value - that's why we make our product to order. Our usual made to order time is 8 and 12 weeks but, depending on the items of your order, we might be able to deliver your order much earlier. The production of your Items can take from 20-45 days from production planning to quality control.The availability of your item is indicated on the product pages and we will also be confirmed by email, please also note that our warehouse needs around 5 working days to prepare and send you item, depending on the size of the item and delivery slot availability. 

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we’ll send an e-mail notifying you of the return.

Why Was My Package Undeliverable?

Our carriers may deem a package undeliverable for any of the following reasons:
• Incorrect or Out-of-date Address. 
• Other Address Problems: Some organizations have strict delivery restrictions for their residents. These rules are determined independently and may vary.
• Illegible Label: In rare cases, it is also possible that the address became illegible during the shipping and handling process.

Failed Delivery Attempts: Most of our carriers make one to three attempts to deliver a package. Packages that contain more than $400 of merchandise may require a signature. After the attempts at delivery, either a note will be left on your door or the package will be returned to us. Refused by Recipient: If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to re-order and let the recipient know that a surprise is on the way.

Shipping Discounts

Select items may qualify for a shipping discount or free shipping with a qualifying purchase. If you are expecting free shipping on your entire order but still see a shipping charge, it may be because not all of the items in your cart qualify for free shipping. All qualifying items must have the indication FREE SHIPPING indicating the shipping-related promotion for your entire order to ship for free. Any non-qualifying items in the same order will be subject to standard shipping charges. To be eligible for a shipping discount, your item must have one of the following indications FREE SHIPPING:

US order

We ship most US orders to arrive via UPS, FedEx in 5-7 business days. Stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Custom orders will arrive in 8-12 weeks in most metropolitan areas. Orders are shipped Monday-Friday: weekend and holiday deliveries are excluded.

International Deliveries

We cannot ship outside the US and Canada, including Guam, Puerto Rico and the US Virgin Islands. If you have further questions, please contact our Customer Service: customerservice@100essentials.com

Product Availability

We make every effort to display the most current and accurate product inventory information. We will notify you directly in the event that a product’s availability dates changes. Please contact Customer Service for additional information.

PRICING POLICY

All prices in our online shop are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

2. RETURN POLICY

We carefully inspect each item prior to shipment, and also require your inspection upon delivery.

Custom Orders

Custom orders are custom -made upon order are non-returnable and non-refundable with the exception of manufacturer defects or damages. 

ex: All products on our website who are with the color options of finish, fabrics or for the colors options for the Led products are non-returnable.

Monogrammed/Personalized Items

These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.

Other Products

For the other Products who are with no options, If you are not 100% satisfied with your purchase, you can return your order to our warehouse. So if for whatever reason you are not happy with your purchase, contact our Customer Service Team who will guide you through the return process. 30 days FREE Return Policy, there are no special catches or exceptions. All we ask is that you:


1. Inform our Customer Service Department within 30 days of delivery to return the item. Customer service will give you a return agreement number with a return label.


2. Make sure that the returned merchandise is in the original condition (unused, unaltered, all sew-in labels attached, and not damaged).


3. Send the merchandise back to us in the original packaging (or similar quality packaging).

Only If you meet the three requirements mentioned above (original product condition, adequate packaging quality and timely notification) you will receive full refund of the purchase price only. The offer applies only to merchandise shipped to and from addresses in the 48 contiguous U.S. states. This offer is subject to change without notice. We take pride in the exceptional quality and craftsmanship of our products. Our commitment is to give 100 % satisfaction to our customers.

Returning Merchandise

Please note that proof of purchase is required for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. 

When you returning an item, please use the return address label that we provided. Pack, your return and be sure to ship it via the carriers we recommaned. Retain your shipping receipt for your records.

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